Return Policy

Damaged/Defective/Wrong Supply of Products

Your purchase is eligible for exchange only if it meets the following conditions:

  • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect (with a video of unpacking the package that you received from us)

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

- Order number
- Delivery address
- Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.  

The product must be received within 10 days from the date of advice. Please ensure that the product you return is unused and everything is intact. The customer shall bear the price of the return/exchange order incase a product was ordered incorrectly or if she/he wishes to exchange it.


We have made every effort to display the colours of our products that appear on aarka. as accurately as possible. However, as computer screens, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate

Incorrect / Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

For any further clarifications kindly contact us at

Contact Info (mentioned below), Return address shall be provided as the request is approved

aarka. by aarushi

301, Balaji Residency, RK Puram

Hyderabad, 500056
Phone: +91 832-8316802