Return Policy

 

Damaged/Defective/Wrong Supply of Products

Your purchase is eligible for exchange only if it meets the following conditions:

  • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect (with a video of unpacking the package that you received from us)

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

- Order number
- Delivery address
- Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.  

The product must be received within 10 days from the date of advice. Please ensure that the product you return is unused and everything is intact. The customer shall bear the price of the return/exchange order incase a product was ordered incorrectly or if she/he wishes to exchange it.

No Return on Sale Items Policy

All items purchased during a sale, promotion, or at a discounted price are final sale and not eligible for return or exchange.

Please note:

  • Sale items cannot be returned, refunded, or exchanged under any circumstances.

  • We encourage you to review product details, sizing, and images carefully before placing your order.

  • In the unlikely event that you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear images, and we will assist you accordingly.

By completing a purchase on sale, you acknowledge and agree to this policy.

Colors

We have made every effort to display the colours of our products that appear on aarka. as accurately as possible. However, as computer screens, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate

Incorrect / Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

For any further clarifications kindly contact us at aarkabyaarushi@gmail.com

Contact Info (mentioned below), Return address shall be provided as the request is approved

aarka. by aarushi

53/3, Army Officer's Enclave, Sikh Village,

Bowenpally, Hyderabad, 500009.

aarkabyaarushi@gmail.com
Phone: +91 832-8316802