Return Policy

Damaged/Defective/Wrong Supply of Products

Your purchase is eligible for exchange only if it meets the following conditions:

An incorrect product has been delivered to you, i.e. the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect, supported by a video of the unpacking of the package received from us.

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

Order number
Delivery address
Specify the reason for exchange and, in case of a defective or incorrect product, send us clear images/videos of the item.

Our Quality Check team will verify the reported manufacturing defect. Once verified, our customer service team will email or contact you regarding the necessary action.

The product must be received by us within 10 days from the date of advice. Please ensure that the product you return is unused and that all packaging and components are intact.

The customer shall bear the cost of the return/exchange shipment in case a product was ordered incorrectly or if the customer wishes to exchange the product for any other reason.

The item approved for exchange will be dispatched from our end on the same day the returned product is received by us.

No Return on Sale Items Policy

All items purchased during a sale, promotion, or at a discounted price are final sale and are not eligible for return or exchange.

Please note:

Sale items cannot be returned, refunded, or exchanged under any circumstances.
We encourage you to review product details, sizing, and images carefully before placing your order.
In the unlikely event that you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear images/videos, and we will assist you accordingly.

By completing a purchase on sale, you acknowledge and agree to this policy.

Colors & Batch Variations

We have made every effort to display the colours of our products on aarka. as accurately as possible. However, as computer screens, tablets, and mobile devices vary, we cannot guarantee that the colour displayed on your device will be completely accurate.

Please note that slight variations in colour, tone, finish, or appearance may occur between pieces from different production batches. As our jewellery is produced in small batches and involves handcrafted processes, no two batches are guaranteed to be exactly identical. Therefore, if you purchase two or more pieces at different times, the colours or finishes may have a slight difference due to variations between batches.

Such minor variations are a natural characteristic of our production process and will not be considered a defect or a valid reason for return, refund, or exchange.

Incorrect / Incomplete Shipping Address

We are unable to offer refunds if we have been provided with an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

For any further clarifications, kindly contact us at aarkabyaarushi@gmail.com.

The return address will be provided only after the return/exchange request has been reviewed and approved.